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Customer Service

  • CARE AND CLEANING

    Our vinyl backdrops are prefect for birthday smash cake pictures and newborns, so don’t worry about the mess. Just take a damp cloth with water and/or a gentle cleaner (like soap) and wipe clean. In some cases the backdrops could become wrinkled, just lay them face side down for 24 hours and they should become flat again. You can also lay it flat, face down outside in the heat to remove any creases.

  • Privacy & Security

    Swanky Prints is committed to protecting your privacy. Any information provided by which you can be identified with when using this website will only be used in accordance with this policy. 

    Swanky Prints may change this policy at any time by updating this page. Check back at this page regularly  to see any updates that have been made.  

    What We Collect

    ·         name and job title

    ·         contact information including email address

    ·         demographic information such as postcode, preferences and interests

    ·         other information relevant to customer surveys and/or offers

     

    What we do with the information we gather

    We require this information to better understand our customers and their needs. We strive to provide you with the best service possible and your information may be used for the following reasons:

    ·         Internal record keeping.

    ·         We may use the information to improve our products and services.

    ·         We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

    ·         From time to time, we may also use your information to contact you for market research purposes. We value your opinion and may contact you by email, phone, fax or mail. We also may use information to help customize our website to better suit your needs. 

     

    Security

    We are committed to ensuring your information is secure. To keep unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to secure the information collected online

  • Returns & Replacements

    All of our items are made to order and therefore no returns will be accepted and no cancelations will be allowed 24 hours after the order was placed.

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